Ophthalmology

AI patient service for ophthalmology clinics

Ophthalmology clinics run on volume: appointments, tests and surgeries in the same week, and a WhatsApp that never stops. Medza answers at any hour, books, sends the preparation for each test and follows the patient after surgery.

  • 24/7 WhatsApp service
  • Official Meta API (secure WhatsApp)
  • 100% compliant with CFM (Brazil's medical council) and LGPD
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Where the clinic loses patients today

The front desk's WhatsApp can't keep up with the volume.

Appointments, tests, results, preparation questions: the message queue grows and patients wait hours for a simple answer.

Patients arrive without the test preparation.

Dilation, contact lenses removed ahead of time, a companion: when the instructions don't arrive beforehand, the test is rescheduled and the slot is lost.

Post-operative care depends on follow-ups on set dates.

Check-ups after surgery have fixed dates. With manual follow-up, someone misses their visit.

Medza by the numbers

What AI already does for clinics that use Medza

24h service every day 365 days a year, weekends and holidays included
80% of conversations resolved by AI without handing off to a staff member
40K proactive messages sent by AI confirmations, reminders and follow-ups, with no one on staff typing
13% no-show rate across appointments in the last 6 months

Medza production database on Sep 5, 2026, across all specialties served. No-shows: appointments from the last 6 months with a recorded outcome.

Ophthalmology

A digital team for your clinic's daily routine

  • Answers in seconds, 24/7

    The AI replies, answers questions using the information the clinic has entered, and books into open slots, including at night and on weekends.

  • Preparation sent before the test

    The preparation instructions the clinic enters for each test reach the patient on WhatsApp before the appointment.

  • Post-operative follow-ups in the journey

    Check-ups after surgery become care journey steps: the patient is contacted for each follow-up on the right date.

  • Confirmation and rescheduling on WhatsApp

    Every slot is confirmed with the patient. Anyone who can't make it reschedules in the same conversation, and those who stopped coming are invited back.

  • Billing with receipts and invoices

    The payment link goes out on WhatsApp, the payment is tracked until it clears, and the receipt and Brazilian service invoice (NFS-e) are issued automatically.

  • Works with the system you already use

    Feegow, Amigo Tech or Clínica nas Nuvens: nothing has to be migrated to get started.

Who makes it happen

The agents who look after patients from first contact to follow-up

ClaraGrowth Agent

Handles the message volume at any hour and books appointments and tests.

NinaPatient Success Agent

Confirms every slot, reminds patients about preparation and follows post-operative check-ups.

TheoCRM Agent

Keeps reminders and each patient's journey in order between surgery and check-ups.

CaioBilling Agent

Sends the payment link, tracks it until it clears and sends the receipt and invoice.

Integrates with the systems your clinic already uses

Medza connects to the EHR and ERP the clinic already has, such as Feegow, Amigo Tech and Clínica nas Nuvens, and to the channels and services of everyday work. Nothing needs to be migrated to get started.

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Frequently asked questions

Medza for ophthalmology

Does the AI work outside clinic hours?

Yes. The agents answer on WhatsApp 24 hours a day, every day, and book into open slots on the schedule. When a case needs a person, the conversation goes to the team with its full history.

Does the AI explain test preparation?

Yes, using the instructions the clinic enters for each test. The AI doesn't give clinical guidance: questions about symptoms or results go to the team.

How does follow-up after surgery work?

Each check-up becomes a step in the patient's care journey. On the right date, the agent contacts the patient on WhatsApp, books the follow-up and confirms the slot.

Does it work with the system I already use?

Medza connects to the EHR and ERP the clinic already has, such as Feegow, Amigo Tech and Clínica nas Nuvens. You can also use Medza's own schedule and EHR.

How much does it cost?

Pricing depends on the size of the clinic and the agents it uses. We put the proposal together with you during the demo.

Next step

See Medza working in your operation.

  1. Tell us about your clinic

    How many physicians and locations, which specialties, and how many appointments a month. It takes two minutes.

  2. Pick a time

    You book the call straight on our team’s calendar, with no back-and-forth.

  3. Get a tailored proposal

    We show the agents working in a scenario like yours and build a proposal for the size of your operation.
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We're ready
to help you!

With Medza, you turn leads into patients with fast, personalized, automatic replies. Talk to us!

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Salomão
Salomão Sales Success Chat on WhatsApp
João
João Medical Leadership Chat on WhatsApp