Engage patients, assist staff and get work done.
A digital team that answers on WhatsApp, confirms appointments, collects payments, documents and reports, 24 hours a day.
See it in the architectureOne platform to run your clinic with AI, end to end.
Channels, agents, medical records, finance and governance connected in a single execution environment, so patients, staff and agents all work on the same data.
Complete infrastructure to run your clinic with AI
Security & Compliance
Defines who and what can reach which patient data and actions, and enforces those rules across every agent, app and integration.
- Each clinic isolated in its own account
- Role-based permissions, two-factor login and per-device sessions
- Audit trail on clinical and financial records
- Integration credentials encrypted with AES-256-GCM
- Retention controls for LGPD (Brazil’s data protection law) and an AI register under CFM Resolution 2.454/2026, the medical board’s rule on AI in medicine
Patient Channels
Patients are met where they already are. Every conversation lands in one shared inbox, handled by AI agents, the clinic team, or both.
- WhatsApp Business Platform, including voice calls
- Instagram Direct
- Email and push notifications
- Secure patient links: consent, documents, receipts and payments
Clinic Apps
One workspace for the front desk, physicians, finance and managers, on any device.
- Web app, installable as a PWA
- iOS and Android apps
- Multiple locations in one account, for clinic groups
- Dashboards with data scoped to each clinic
AI Agents
Autonomous agents that talk to patients and leads on the clinic’s own channels. Each one owns a business outcome.
- Clara: lead capture, qualification and booking
- Nina: confirmations, preparation, follow-up and NPS
- Caio: receivables, collections and monthly close
- Handoff to a person on the team is always available
AI Copilots
Assistants that work beside the clinic team inside the app, from the consultation room to the back office.
- Sofia: transcribes the visit and drafts the SOAP note
- Lara: clinical copilot for physicians
- Pedro: medical records, document templates and digital signature
- Lia, Maya, Theo and Otto: analytics, campaigns, CRM and administration
- The physician approves before anything is signed
Agent Platform
The runtime every agent and copilot shares. It picks the right agent for each message, equips it with skills and tools, and runs proactive routines on a schedule.
- Intent router across agents and copilots
- More than 50 skills: reusable playbooks per domain
- Tool catalog served over Model Context Protocol
- Scheduled routines and care orchestration
- Memory, knowledge-base retrieval and sub-agents
Clinic Operating System
The system of record that agents act on. Every module is exposed to agents as tools, so AI works on live operations instead of a copy.
- Scheduling and the patient care journey
- CRM and unified inbox
- Medical records, prescriptions and ICP-Brasil signature (Brazil’s national digital certificate)
- Finance: receivables, practitioner payouts, PIX and card, NFS-e service invoices and bank reconciliation
- Analytics and custom fields
AI Gateway
Every model call passes through one control point that governs cost, access and privacy.
- Usage ledger per call, clinic and agent
- Budgets and rate limits per clinic
- Model policies by role, agent and plan
- Lighter or stronger models depending on task complexity
- Patient identifiers masked before any text leaves the platform
Observability & Evals
See what every agent did and why, and catch regressions before patients do.
- Full trace of every agent turn, with a retention limit
- Test lab with simulated and adversarial patients
- Automated evaluations every night
- Dry-run mode that captures write actions
- AI usage panel for each clinic
Data & Cloud
A managed, event-driven cloud foundation with versioned, automated deployments.
- Relational database with vector and hybrid search over documents
- Distributed cache for sessions, rate limits and budgets
- Event queue for reminders, routines and evaluations
- Object storage for documents and recordings
- Orchestrated containers, with keyless CI/CD
Models
Model-agnostic by design. The right model for each job, swappable without touching the agents.
- A platform default model, with alternatives per task
- Models from the leading providers, in a curated catalog
- Bring-your-own API key per clinic
- Speech-to-text in Portuguese, real time and batch
Integrations
Connected to the systems clinics in Brazil already run on.
- Meta: WhatsApp and Instagram
- Google Calendar, Sheets and Meet
- EHRs: Feegow, Amigo Tech and Clínica nas Nuvens
- Payments: Stark Bank (PIX and card) and Stripe
- Tax and signature: NFS-e invoice issuing and BirdID ICP-Brasil
Four products on one platform
Start with one and expand when it makes sense. They all share the same data, the same rules and the same controls.
Replace disconnected systems with AI-native operations.
Scheduling, CRM, medical records and finance in one place, ready to be operated by people and by agents.
See it in the architectureBuild and tune agents without starting from scratch.
Ready-made skills, tools and routines to assemble the right agent for each specialty and each location.
See it in the architectureControl and govern all of the clinic’s AI from one place.
Cost, model access and privacy set once and applied to every agent.
See it in the architectureIntegrates with the systems your clinic already uses
Medza connects to the EHR and ERP the clinic already has, such as Feegow, Amigo Tech and Clínica nas Nuvens, and to the channels and services of everyday work. Nothing needs to be migrated to get started.
See the architecture
NFS-e
What changes when everything runs on one layer
- Model optionality
- Switch providers or models without rewriting agents, or use the clinic’s own API key.
- Accelerated building
- Ready-made skills and tools shorten the path from an idea to an agent in production.
- Shared context
- Agents and staff read and write the same patient record. Nothing gets lost between systems.
- Centralized governance
- Budgets, policies and the audit trail apply to every agent at once.
- Compounding intelligence
- Real conversations become test scenarios, and nightly evaluations keep quality from slipping.
Ready for health groups, networks and payers
The controls a healthcare operation requires are already part of the platform. They are not a separate project.
Built-in security
Account-level isolation, role-based permissions, two-factor login and encrypted credentials.
Data protection
Patient data masked before it reaches the model, configurable retention, and the patient’s right to opt out of AI.
Compliance
LGPD and CFM Resolution 2.454/2026: the AI identifies itself, a person can take over the conversation, and the physician approves what gets signed.
Multi-location operations
Channels, staff and tax certificate per location, with consolidated analytics for the group.
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Salomão
Sales Success
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João
Medical Leadership
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