Aesthetics and Dermatology

AI patient service for aesthetics and dermatology clinics

People looking for an aesthetic procedure message at night, on weekends, between one commitment and the next, and they book with whoever answers first. Medza answers on WhatsApp at any hour, books, confirms and follows every session of the treatment.

  • 24/7 WhatsApp service
  • Official Meta API (secure WhatsApp)
  • 100% compliant with CFM (Brazil's medical council) and LGPD
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Where the clinic loses patients today

The message arrives at night and only gets an answer the next day.

People choose an aesthetic procedure by comparing clinics. Whoever gets no answer looks up another one and books there.

Multi-session treatments depend on someone remembering every follow-up.

Laser, peels, biostimulators and toxin touch-ups have set intervals. With manual follow-up, sessions slip and the patient doesn't come back.

Consultations and procedures compete for the same schedule.

Assessments, procedures and follow-ups take different amounts of time. Without rules, the front desk improvises and slots go to waste.

Medza by the numbers

What AI already does for clinics that use Medza

24h service every day 365 days a year, weekends and holidays included
80% of conversations resolved by AI without handing off to a staff member
40K proactive messages sent by AI confirmations, reminders and follow-ups, with no one on staff typing
13% no-show rate across appointments in the last 6 months

Medza production database on Sep 5, 2026, across all specialties served. No-shows: appointments from the last 6 months with a recorded outcome.

Aesthetics and Dermatology

A digital team for your clinic's daily routine

  • Answers in seconds, 24/7

    The AI replies, answers questions about procedures using the information the clinic has entered, and books the assessment, including at night and on weekends.

  • Every treatment session on the calendar

    Follow-ups and upcoming sessions become reminders and care journey steps: the patient is contacted at the right time, with no spreadsheet.

  • Confirmation and rescheduling on WhatsApp

    Every slot is confirmed with the patient. Anyone who can't make it reschedules in the same conversation, and those who stopped coming are invited back.

  • Consultations and procedures on one schedule

    Assessments, procedures and follow-ups as appointment types, by practitioner and by location.

  • Billing with receipts and invoices

    The payment link goes out on WhatsApp, the payment is tracked until it clears, and the receipt and Brazilian service invoice (NFS-e) are issued automatically.

  • Works with the system you already use

    Feegow, Amigo Tech or Clínica nas Nuvens: nothing has to be migrated to get started.

Who makes it happen

The agents who look after patients from first contact to follow-up

ClaraGrowth Agent

Answers whoever reaches out on WhatsApp and Instagram, at any hour, and books the assessment.

NinaPatient Success Agent

Confirms every session, reschedules anyone who can't make it and invites back those who stopped treatment.

TheoCRM Agent

Keeps reminders, tags and each patient's journey in order between sessions.

CaioBilling Agent

Sends the payment link, tracks it until it clears and sends the receipt and invoice.

Integrates with the systems your clinic already uses

Medza connects to the EHR and ERP the clinic already has, such as Feegow, Amigo Tech and Clínica nas Nuvens, and to the channels and services of everyday work. Nothing needs to be migrated to get started.

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Frequently asked questions

Medza for aesthetics and dermatology

Does the AI work outside clinic hours?

Yes. The agents answer on WhatsApp 24 hours a day, every day, and book into open slots on the schedule. When a case needs a person, the conversation goes to the team with its full history.

How does Medza follow multi-session treatments?

Each follow-up becomes a reminder or a step in the patient's care journey. At the right time, the agent contacts the patient on WhatsApp to book the next session and confirms the slot.

Can the AI talk about aesthetic procedures with patients?

The agents answer with the information the clinic has entered, such as procedures, preparation and prices when the clinic chooses to share them, and they never make clinical recommendations. They identify themselves as AI and hand the conversation to a person when the case calls for it, as required by Resolution 2.454/2026 of Brazil's Federal Council of Medicine (CFM).

Does it work with the system I already use?

Medza connects to the EHR and ERP the clinic already has, such as Feegow, Amigo Tech and Clínica nas Nuvens. You can also use Medza's own schedule and EHR.

How much does it cost?

Pricing depends on the size of the clinic and the agents it uses. We put the proposal together with you during the demo.

Next step

See Medza working in your operation.

  1. Tell us about your clinic

    How many physicians and locations, which specialties, and how many appointments a month. It takes two minutes.

  2. Pick a time

    You book the call straight on our team’s calendar, with no back-and-forth.

  3. Get a tailored proposal

    We show the agents working in a scenario like yours and build a proposal for the size of your operation.
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We're ready
to help you!

With Medza, you turn leads into patients with fast, personalized, automatic replies. Talk to us!

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João Medical Leadership Chat on WhatsApp